Frequently Asked Questions

Best Wishes, Aurora is based in the Australia. We currently offer worldwide shipping. International packages may incur a duty fee at the customs. Best Wishes, Aurora cannot be held responsible for the duty fee incurred.

Best Wishes, Aurora is not liable for lost or stolen packages. If your package goes missing, we will contact our shipping carrier to track the delivery information, but we cannot be held responsible if an order shows confirmed delivery to the correct address.

Our products do not include duty fee or tax in the prices. It’s important to be aware that tax and duty may be charged on top of the purchase price at the point of delivery.

An email confirmation would be sent to you after you complete your purchase. When your package is shipped, you will get a shipping confirmation email from us with tracking number. You can enter the tracking number in the provided carrier website for more information.

International orders please allow for at lease 2 days before receive a tracking link. This is due to the transition between shipping carriers for international orders. Detailed tracking might not be updated daily, please check back on the tracking every few days.

It depends where you are located. Most orders are shipped on the same or next business day and will take approximately 2-5 business days within Australia.

International orders will take roughly 10-28 days depending on your location.

Tracking details will be provided once your item has been shipped.

Unfortunately we are unable to accept returns but in the unlikely case of a faulty item please email us and open up a conversation.

We are always happy to help!